India’s Finest Luxury Destination


  • Home
  • Customer Care

Customer Care

Concierge Services

Our Concierge team trained by the most prestigious hotel operations team is available for your assistance. From directions, tips, shopping suggestions and assisting in transportation services, they are here to help and make your day stress free. Call them at 011-46116666.

Hands Free Shopping

Now at DLF Emporio, you don't even have to carry your own shopping. Our Hands free Shopping service makes shopping a pleasure whilst you continue shopping, eating or catching up with friends. Register for our complementary Hands Free Shopping Services at the Concierge Desk on Ground floor & shop stress free. Have your bags carried to your car by a team of dedicated Bell Boys.

Valet Parking

If you are running short of time, book our Valet Parking Services. Drop off your car keys and we'll find you a space while you enjoy shopping. When you are done, simply come back to the Valet Assistance and handover your Valet Parking card to our Valet staff, who would get your car for you. You can also get your car back from the Basement 1 Lounge during weekdays.

Differently Abled Rest Rooms

DLF Emporio offers well maintained Disabled Washrooms on ground floor and first floor. These toilets can be used by visitors in wheelchairs.

Money Exchange on Call

Considering the large number of foreign visitors, there is money exchange facility available on call. Get your currency exchanged at any time with assistance from our Concierge team on the Ground Floor. Call the concierge on 011-46116666.

Six Levels Of Covered Parking

DLF Emporio offers six levels of covered parking.

Restaurant Booking

From a quick pre-theatre bite to a romantic dinner, our concierge is an expert on area restaurants and can recommend the perfect place to fit your tastes. Our neighbourhood boasts some of the best food around. Let us know what type of dining experience you prefer, and we will be glad to secure the perfect table for you. Our concierge will be happy to assist you in making your reservation when you dine at any of our F & B Restaurants.

Travel & Sightseeing Information

Whether you are visiting for one day or one week, there is always more of New Delhi to see. It may be the historical monuments or excursions to Agra, Jaipur and other places around Delhi. Call or email us at the concierge desk for a listing of available tours. Our Concierge team will assist you with the Travel and Sightseeing information.

Taxi on Call

Arrangements can be made through the concierge for premier and standard rental cars. At any point you need a cab, just contact our concierge on the ground floor and they will provide you with prompt and efficient services for the same. You won't have to wait for long or pre book.

Lost and Found Assistance

Items lost by guests are immediately identified and located, matching them to appropriate claims and ultimately reuniting lost items with their owners expeditiously. For assistance you may contact the Concierge Desk located on the Ground Floor.

Store Enquiries

All information regarding brands and contact details available. Our Concierge team on the Ground Floor will assist you with necessary catalogues.

Hotel Referrals

Emporio Concierge can provide assistance with selecting the perfect hotel for business, leisure or group travel.

Mobility Services

For mobility-impaired customers, DLF Emporio Concierge offers complimentary wheelchairs.

Diaper Changing Facilities

Diaper changing facility is available in the washrooms.

Baby Feeding Room

Baby feeding room is available in Basement 1.